Thank you for buying wholesale with Cepheid Studio.
Below are the answers to many frequently asked questions, along with my wholesale terms & conditions. If you have any questions that aren't addressed here, please email me and I'll get right back to you.
Minimum order value
The minimum order value is €150. All EU orders over €250 will receive free shipping.
All wholesale orders will be shipped from my studio in Paris using Colissimo. This service provides a tracking number so you can keep an eye on your parcel's progress.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
All EU orders over €250 will receive free shipping with discount code PLANCK250; shipping costs for all other orders will be calculated at checkout.
Dispatch times can vary depending on the size of your order, and the number of each item you request. I laser cut all wooden items myself in my Paris studio, which means these orders ship out faster than fabric-based items. I aim to ship all wholesale orders within 2 weeks, but often I manage to get them out much sooner. If you have a deadline in mind, please let me know via email before placing your order and I'll do my best to meet your needs.
I accept both card and PayPal payments through the checkout system in my wholesale shop.
If your business operates on a purchase order system and you wish to pay via bank transfer, just drop me an email and we can set up your wholesale account.
My returns policy adheres to EU regulations; if you need to return your item, please notify me by email within 14 days receiving it, and then return it in its original condition within 21 days of receipt. Please note that international customers MUST mark all returns with 'RETURNED UNWANTED GOODS - NO TAX TO PAY', otherwise customs fees will be deducted from the refund amount. If you have any questions, just get in touch.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note that because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders.
Custom labelling and custom items
If you'd like to discuss the customisation of your order in any way, I'd love to hear from you! Send me an email at firstname.lastname@example.org and I'll get right back to you with a quote.
My general terms and conditions apply here.